Refund policy

Our refund policy is simple

If you aren’t happy with your purchase, you’ll get your money back, no questions asked. All that we need is for you to send the purchase back (at Your cost) in its unused state. 

The exact size and color are mentioned to avoid the need to exchange the product, so check the images and read the description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit, or missing item in the order, you can register a complaint within 48 hours by sending us an email at icraftyworld@gmail.com.

To be eligible for a replacement, you are required to record a video of opening the package to prove that you received an already defective product. Do share your order number along with the unboxing video.

The team will respond to the complaint query within 2- 5 working days and get in touch with you.
If you are eligible for a refund or replacement, the team will communicate with you and take the necessary steps.

In case the delivery status shows “delivered” and you have not received the product yet, you need to inform us within 24 hours. You are requested to send an email with your order id with the subject “wrong delivery status” to icraftyworld@gmail.com.
Failing to do so within 24 hours doesn’t make you entitled to any refund or any support from our team.

If you do not receive the refund amount in the time duration mentioned, you can check your bank account again or contact the bank as the processing may take some time from their end. Or else, you can contact us at the icraftyworld@gmail.com.

The shipping charges are non-refundable.

Refunds or cancellations of CUSTOM PRODUCTS are not entertained.